1. How long will it take to receive my order?
Typically, it takes 3-5 business days to receive your order. We’re doing our best to deliver it promptly for you.
2. I never got my order, what to do?
Please make sure you Provided Every Information Correctly. Or call us/ WhatsApp : 03265359393
3. What age range are your products suitable for?
Our products are designed for children ages 3 and up.
4. Are your toys safe for children?
Yes, safety is our top priority. Our toys are made with high-quality, child-safe materials.
5. Do you offer international shipping?
At the moment, we only offer shipping within Pakistan.
6. What if I receive a defective or damaged item?
Please contact our customer support team immediately, and we’ll resolve the issue promptly.
7. How can I track my order?
Once your order is dispatched, we’ll provide you with a tracking ID to monitor its progress.
8. Can I return or exchange an item?
Yes, we have a 07-day return policy. Please refer to our Return & Refund Policy for more details.
9. Do you offer gift wrapping services?
Currently, we do not offer gift wrapping services, but stay tuned for future updates!
10. Are your products eco-friendly?
We strive to minimize our environmental impact and use eco-friendly materials whenever possible.
11. Do you have any physical stores?
Currently, we operate exclusively online through our website, Alilee.pk.
12. How can I contact your customer support team?
You can reach our customer support team at admin@alilee.pk